Booking terms

We accommodate special dietary needs upon prior notification.

Please inform us of any special dietary requirements at least 9 days before the event.

We kindly request that you confirm your booking one month in advance and your order nine working days before your event.

For cancellations or changes to a confirmed event, the following cancellation policy applies:

Free cancellation:
Possible up to 21 days before the event

Fees:  
11-20 days before the event: 50% of the total event cost
10-0 days before the event: 100% of the total event cost

Our invoicing is based on the number of guests confirmed nine (9) business days before the event. Any excess will be billed according to the actual number of attendees.

We will invoice private individuals or, in some cases, based on the confirmed number of guests for food and any venue rental fees. After the event, we will invoice for food and beverages as agreed.

A deposit invoice will be sent by email nine (9) business days before the event.    

For the deposit invoice, we need the following details: 

• The name of the invoice recipient
• Address details
• Email address for the invoice, and for private individuals, their personal identification number

If the invoicing party is a company, we also need: 

• Company name
• Business ID
• Contact person’s name
• Invoice reference
• Street address
• Postal code and city

For electronic invoicing, we also need the e-invoice address and the operator.
 
Payment terms are 14 days net, with a €5.00 billing fee and interest on late payments as per the applicable interest rate law.

No-shows will be charged for the full value of the reservation. The person making the reservation is responsible for paying for the services included in the booking.