These terms and conditions applies to all Bon Group locations and services.
These terms and conditions apply to all services provided by Bon Group Oy (referred to as the service provider) —including accommodation, restaurant, event, and catering services—as well as to reservations made directly through the Service Provider (by phone, email or via the website) or through external booking channels (e.g., Booking.com, TableOnline, Tiketti, Bokun).
Reservations made through external booking channels are subject to the terms and conditions of the respective service, which are provided at the time of booking.
The terms and conditions of the respective service provider apply to partner services (e.g., program and wellness services).
Individual guests (1–9 people)
Accommodation Reservations
Rooms are available from 3:00 PM on the day of arrival until 12:00 PM on the day of departure.
Reservations may be canceled free of charge no later than 3:00 PM on the day before arrival.
For cancellations made after this time or in the event of a no-show, the price of one (1) night’s stay, including taxes, will be charged.
Exceptions include illness of the guest or a close relative, an accident, or another unexpected serious event, in which case the reservation may be canceled free of charge by presenting a reliable document (e.g., a doctor’s note).
Prepaid Reservations
Prepaid reservations are non-refundable. The reservation may be rescheduled to a new date subject to availability, but no later than six (6) months from the original reservation date.
Restaurant and entertainment services
Individual table reservations can be canceled free of charge no later than the day before.
For special occasions (e.g., holidays, seasonal events), longer cancellation periods may apply, which will be communicated at the time of booking.
Levi Spirit – Special Terms Individual room reservations
Cancellation at least 60 days in advance → a €25 cancellation fee will be charged.
Cancellation less than 60 days in advance → 100% of the reservation value will be charged.
Christmas (period) 20.12.–4.1. : If canceled at least 90 days in advance → 20% of the booking value will be charged. If canceled 90 days or later → 100% will be charged.
Deposit
30% deposit due upon confirmation of the reservation; the remaining 70% is due 6 weeks prior to arrival.
All Levi Spirit reservations made directly through bongroup.fi -site must be paid in full in advance and are non-refundable. Reservations may be rescheduled to a new date, subject to availability, for up to 12 months in advance.
Group Reservations (1+ villa)
The same cancellation policy applies as for individual room reservations.
Deposit: 30% upon booking, remaining 70% six weeks prior to arrival.
Groups and corporate clients (10+ people)
Cancellation policy:
Fewer than 50 people → free cancellation no later than 30 days before the event
50–100 people → free cancellation no later than 60 days before the event
Over 100 people → free cancellation no later than 90 days before the event
For cancellations made later than this, we will charge a portion or the full amount of the reservation.
Confirmation of reservation details
Final details (number of guests, program, menu, schedule, roomlists) must be provided no later than 14 days before the event.
Reductions reported after this date will not reduce the invoiced amount, but additions will be invoiced according to the actual number of guests.
Special Diets
Special dietary requirements must be notified no later than 9 business days before the event.
Cancellations and Refunds
If the reservation has been paid in advance and is canceled in accordance with the terms and conditions, we will refund the payment minus a €25 administrative fee.
This administrative fee applies to all refunds unless otherwise agreed in written form at the time of booking.
No-shows will always be charged 100% of the booking value.
Advance Billing
Corporate and group reservations (10+ people): Billing is based on the confirmed number of attendees, which must be provided no later than 12 business days before the event.
An advance invoice will be sent by email no later than 12 business days before the event.
Any excess will be invoiced based on actual numbers after the event.
Private customers (1–9 people): 60% advance payment upon booking, due no later than 28 days before the event. Bookings made later will be invoiced immediately upon confirmation.
Special cases: In certain situations (holidays, peak seasons, villa reservations), a deposit may be charged as early as 60 days before the event. This will be communicated at the time of booking.
Payment Methods
Payment methods for group reservations (individuals): Group reservations made by individuals are not invoiced after the event; instead, any remaining balance exceeding the advance payment is paid on-site (credit card/cash).
Payment methods for corporate bookings: Bookings made by companies are primarily paid on-site or, secondarily by invoice, provided that Bon Group’s financial administration has approved the company for invoicing. Invoicing approval must be agreed upon at the time of order confirmation. If the company does not receive an invoicing authorization, a pro forma invoice will be sent to the company, and the remaining balance exceeding the advance payment must be paid on-site (credit card/cash).
Payment Terms
Payment terms are 14 days net.
Minimum charge: 150€
Invoicing fee: 15€ Delay fee: in accordance with the current Interest Rate Act.
For group reservations, we require a single consolidated invoice.
Billing informations
For private customers: name, address, email, personal ID number.
For business customers: company name, business ID, subscriber name, invoice reference, address, email, and for e-invoicing, the e-invoice address and intermediary.
Klarna
You can choose Klarna as your payment method. Klarna provides you with detailed payment terms. For more information or questions regarding payment, please visit Klarna’s website.
Force Majeure
The Service Provider shall not be liable for delays or damages resulting from circumstances beyond its control, such as natural disasters, government regulations, strikes, or pandemics.
Resolution of Disputes
This Agreement is governed by Finnish law. Any disputes shall primarily be resolved through negotiation.
Consumer customers have the right to refer the matter to the Consumer Disputes Board. Other disputes shall be resolved in the district court of the service provider’s place of business.
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